Shipping policy
SHIPPING POLICY
Thank you for shopping at Nuvora Home. We aim to provide a reliable and transparent delivery experience for all our customers.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
SHIPPING DESTINATIONS
We currently ship to the countries and regions available at checkout. Shipping availability may vary depending on the product and destination.
DELIVERY TIMES
Estimated delivery times are generally 4–15 business days after the order has been processed.
Delivery times are estimates and may vary depending on the destination, shipping carrier, product availability, customs procedures, local holidays, or circumstances outside our control.
SHIPPING COSTS
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase. Any free shipping promotions will also be clearly indicated at checkout.
TRACKING YOUR ORDER
When tracking information is available, it will be provided by email after your order has been shipped. Please allow some time for tracking information to become active after receiving your shipping confirmation.
MULTIPLE PACKAGES
Some orders containing multiple products may be shipped separately and may arrive at different times. You may receive more than one tracking number for the same order.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
DELAYS
Nuvora Home is not responsible for delays caused by shipping carriers, customs procedures, severe weather, local disruptions, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.
LOST OR DAMAGED ORDERS
If your order arrives damaged, or you believe your package has been lost in transit, please contact us as soon as possible with your order details. We will review the situation and assist you in accordance with our Return and Refund Policy and applicable consumer protection laws.
CUSTOMS, DUTIES AND TAXES
Depending on the destination, customs duties, import taxes, or other fees may apply. Where such charges are not collected at checkout, they may be charged by local authorities or the carrier in accordance with applicable law.
CONTACT US
If you have any questions regarding shipping or your order, please contact us at:
brotheryuri1997@gmail.com